Help

Questions or concerns about Genzyme Support Services or your online account? You may find some helpful information on this page. But don't hesitate to contact your Genzyme Case Manager with any questions.

We'd also love to hear your input about your experiences with our services, online and off, or suggestions for improvements. Send feedback now

Technical Support

For the best experience, we recommend accessing your online account on a full-size desktop or laptop computer using an HTML5-compliant browser with javascript enabled.

We recommend you set your browser to enable cookies, as this will allow you to visit your account repeatedly without having to log in each time.

Your online account is also accessible through many mobile devices, such as tablets (e.g., iPad) and smartphones. However, be aware that some features may not function optimally, and others—such as live Chat—may not work at all on mobile devices.

Still having difficulties? Email us

Privacy and Security

When working with your Genzyme Case Manager or others at Genzyme, rest assured that the privacy and security of your personal situation is always protected. Whether in person, by phone, or online, Genzyme offers all services in strict compliance with patient privacy regulations (HIPAA), and information you provide will always be kept confidential.

Moreover, our online account systems use advanced security technologies, including data encryption and highly secure communication protocols, to safeguard the privacy of everyone our team works with.

About Genzyme Support Services

Genzyme provides free and confidential education, care coordination, assistance with insurance, and other types of support to individuals and families residing in the United States who live with any of the following four rare genetic diseases: Gaucher disease, Fabry disease, Pompe disease, or MPS I. If you or someone you know has been diagnosed—or just think you may be affected—we can help.

Use of our services is voluntary and you are not obligated to begin treatment if you contact us or decide to register online. You and your doctor make all treatment-related decisions. Genzyme Case Managers are simply available to answer questions, provide support, and connect you to available resources including access to other dedicated Genzyme Team members such as Patient Education Liaisons and Clinical Science Associates.

Most importantly, the privacy and security of your personal situation is always protected. Whether in person, by phone, or online, Genzyme offers all services in strict compliance with patient privacy regulations (HIPAA), and information you provide will always be kept confidential.

Still have questions or concerns? Don't hesitate to contact us