“When the kids were first diagnosed and we were told we would have a Case Manager, I just thought, 'You know what, I can do this on my own.' Then you find out it is bigger than you are.”

— Parent of two children living with Pompe disease

Our Services

Genzyme provides free and confidential education, care coordination, assistance with insurance issues, and other types of support to individuals and families residing in the United States who live with any of the following four rare genetic diseases: Gaucher disease, Fabry disease, Pompe disease, or MPS I disease. If you or someone you know has been diagnosed — or just think you may be affected — we can help.

Use of our services is voluntary and you are not obligated to begin treatment if you contact us or decide to register online. You and your doctor make all treatment-related decisions. Genzyme Case Managers are simply available to answer questions, provide support, and connect you to available resources.

Most importantly, the privacy and security of your personal situation is always protected. Whether in person, by phone, or online, Genzyme offers all services in strict compliance with patient privacy regulations (HIPAA), and information you provide will always be kept confidential.

The Genzyme Case Manager's Role

When you choose to take advantage of Genzyme's Support Services, you'll be assigned a personal Genzyme Case Manager—someone who gets to know you and tailors their services specifically to your needs. Learn more

Benefits of an Online Account

Why register? Because through your online Support Services account, we can provide you with multiple ways to communicate with your Genzyme Case Manager and useful, personalized online resources and tools. Learn more

Frequently Asked Questions

Still have questions? We have answers. Browse our FAQ for more information on eligibility, account levels, and other details. Learn more

About Genzyme

One of the world's leading biotechnology companies, Genzyme, a Sanofi company, discovers and delivers transformative therapies for patients with rare and special unmet medical needs, providing hope where there was none before. One of our longest-standing areas of focus is the group of rare genetic diseases known as lysosomal storage disorders (LSDs).

For those living with a rare disease, the need for support and assistance is matched only by the need for comprehensive disease management. That's why since 1990, Genzyme has provided products backed by individualized, confidential support services to the rare genetic disease community.

Learn more about our company

Register Now For...

  • A dedicated Genzyme Case Manager
  • Assistance with insurance issues, disease education, and much more
  • Online communication tools and a library of personalized resources

Confidential support is just a few clicks away.

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Your Online Account

What's the best way to get the most out of your Case Manager's services? Use your online Support Services account to stay in touch and informed.

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